J.D. POWER PAINT SATISFACTION STUDY

Man holding paint roller

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Who makes the best paint?

In the interior paint, exterior paint and exterior stain segments, satisfaction is measured across six factors (in alphabetical order): application; durability; in-store color displays and printed materials; price; product offerings; and warranty/guarantee. In the paint retailer segment, satisfaction is measured across five factors (in alphabetical order): merchandise; price; sales and promotions; staff and service; and store facility. Satisfaction is measured on a 1,000-point scale.

The 2018 Paint Satisfaction Study is based on responses from 8,144 customers who purchased and applied interior paint, exterior paint and/or exterior stain in the past 12 months. The study was fielded in March 2018.The next pages contain some of the key findings of the 2018 study:

Courtesy of J.D. Power. For additional J.D. Power ratings data, please visit www.jdpower.com/cars and www.jdpower.com/ratings. COSTA MESA, Calif.: 23 May 2018 — The J.D. Power 2018 Paint Satisfaction study measures customer satisfaction in the $13 billion[1] interior and exterior paint and stain consumer market.

best interior paint

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Interior Paint Rankings

Benjamin Moore (853) ranks highest in customer satisfaction among interior paint brands and performs particularly well in the application; durability; product offerings; and warranty/guarantee factors. BEHR(851) ranks second, performing highest in the in-store color displays and printed materials factor. Valspar(848) ranks third.

best exterior paint

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Exterior Paint Rankings

Sherwin-Williams (857) ranks highest in customer satisfaction among exterior paint brands, performing particularly well in the application; in-store color displays and printed materials; and product offerings factors. Benjamin Moore (854) ranks second, performing highest in the durability and warranty/guarantee factors. Pittsburgh (852) ranks third.

best exterior stain

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Exterior Stain Rankings

Benjamin Moore (828) ranks highest in customer satisfaction among exterior stain brands, performing particularly well in the durability; offerings; price; and warranty/guarantee factors. Sherwin-Williams(826) ranks second, performing highest in application; in-store color displays and printed materials; and product offerings factors. BEHR (816) ranks third.

Best paint store

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Paint Retailer Rankings

Benjamin Moore Paint Stores (859) ranks highest in customer satisfaction among paint retailers and performs particularly well in the staff and service; merchandise; and store facility factors. Sherwin-Williams (850) ranks second. Menards (843) ranks third, performing highest in price and sales and promotions.