Who makes the best paint?
In the interior paint, exterior paint and exterior stain segments, satisfaction is measured across six factors (in alphabetical order): application; durability; in-store color displays and printed materials; price; product offerings; and warranty/guarantee. In the paint retailer segment, satisfaction is measured across five factors (in alphabetical order): merchandise; price; sales and promotions; staff and service; and store facility. Satisfaction is measured on a 1,000-point scale.
The 2018 Paint Satisfaction Study is based on responses from 8,144 customers who purchased and applied interior paint, exterior paint and/or exterior stain in the past 12 months. The study was fielded in March 2018.The next pages contain some of the key findings of the 2018 study:
Courtesy of J.D. Power. For additional J.D. Power ratings data, please visit www.jdpower.com/cars and www.jdpower.com/ratings. COSTA MESA, Calif.: 23 May 2018 — The J.D. Power 2018 Paint Satisfaction study measures customer satisfaction in the $13 billion interior and exterior paint and stain consumer market.
Interior Paint Rankings
Benjamin Moore (853) ranks highest in customer satisfaction among interior paint brands and performs particularly well in the application; durability; product offerings; and warranty/guarantee factors. BEHR(851) ranks second, performing highest in the in-store color displays and printed materials factor. Valspar(848) ranks third.